Shade: A peachy shade
Barefaced Beauty Natural Lip Gloss has a luscious, long-lasting, moisturising base so your lips will be pampered and look great!
We do hope that you love our products as much as we do, but if you are unhappy with your purchase for any reason please get in touch. Our policies are as follows.
Any unopened products are eligible for a full refund or exchange within 30 days of purchase with proof of purchase.
A product that has been opened or used but which you are not completely satisfied with can be returned for an exchange or refund within 30 days of purchase with proof of purchase.
All returns require:
1) the order number or name/address details to match the record on our system.
2) the physical return of the product to our premises.
Free Returns By Post - UK
Please request your return by logging into your account and clicking the Request return button beside the order in question, then tick the items you want to return, select a reason for return and then click the Request return button. We will then review your request and email you back within 1-2 working days with a link to print your prepaid shipping label.
International Returns
At the present time we regret we do not offer a free returns service internationally. If you wish to send an item back to us, you must meet the costs of international tracked shipping yourself. If you wish to choose this route, please contact Customer Service before shipping your item. We cannot be responsible for any items shipped without prior notification, that are then not received.
You have the statutory right to cancel your order at any time up to 14 days after the receipt of the item. Please be aware that orders are usually processed on the same day that they are received. Simply email info@barefacedbeauty.co.uk or call us on +44 (0) 203 4883316 during our opening hours with your name, address and order reference number.
If you notice a package is damaged, please in the first instance do not accept it.
If you do accept a parcel and only notice damage after opening, inform us within 48 hours via email to info@barefacedbeauty.co.uk with a photograph. We will do our best to make good the damage.
Our products are picked by human beings, and sometimes they make a mistake! Let us know within 14 days of receipt by emailing info@barefacedbeauty.co.uk with a photograph, and we will ensure you receive the correct item.
If your item is delayed or lost by the delivery provider, we may be able to refund your postage charges or resend the item free of charge, depending on the circumstances. If however, the item was awaiting collection and not collected within the time window, or if the tracking information indicates the item was refused by the customer, we may charge additional postage costs to resend the item, and will need to resend it to a different address from the original one used.
If you feel that the product quality of an item purchased is not up to the expected standard, please get in touch so we can do our best to put it right. Let us know via email to info@barefacedbeauty.co.uk, attaching a photo illustrating the issue and as detailed a description as possible. Please aim to contact us as soon as possible after the purchase.
If you have any questions at all, please email us at info@barefacedbeauty.co.uk and we will do our very best to help.
